All Change for T&F Customer Services

All change for home oxygen services in England and Wales.

Ontology Evolution for Customer Services

Customer service support has become an integral part of many multinational manufacturing companies which produce insertion and surface mount machines in the electronics industry. With the recent advancement of the Semantic Web, many attempts have been made to provide customer support over the Semantic Web environment. Ontology is the major factor to represent knowledge on the Semantic Web. Ther...

Trustworthy Web services provisioning for differentiated customer services

With the number of e-Business applications dramatically increasing, a service level agreement (SLA) will play an important part in Web services. The SLA is a combination of several quality of services (QoS), such as security, performance, and availability, agreed between a customer and a service provider. Most existing research addresses only one of these QoS metrics. Furthermore, in the case o...

Customer Value in 3G Services

The purpose of this master’s project is to find the customer values (CVs) in services based on 3G technology. By using data from eight discussion interviews conducted with respondents from a variety of backgrounds and ages CVs, defined by the marketing discipline, is identified for a number of selected media and communication services. Those services were selected because they might be replaced...

Customer Perspectives of Mobile Services

The Mobile Industry, which is one of the most dynamic and growing industry in the world, is no longer just about the delivery of voice over phones. Introduction of new content services such as logo-melody or RBT (Ring Back Tone), and voting-contest services, data services, messaging services and java games make it more dynamic. The future of mobile telephony is expected to rely on mobile servic...